Update date: 10.10.2025

The “Premium Chronoc®” website, accessible at the URL: https://premium-chronic.com/ (the “Website”), is subject to the General Terms and Conditions of Use of the Website (the “T&Cs”) and allows users to purchase, in particular, products based on and derived from hemp (the “Products”) under the conditions described in the General Terms and Conditions of Sale (the “GTCs”).

Metawise GmbH, registered in the Swiss Commercial Register under number CHE-200.798.379 and with registered office at Rue de Lausanne, 1201 Geneva, Switzerland (hereinafter “Metawise“, “we” or “us“), has developed the website and makes it available to users.

We are aware that the processing of your personal data requires a high level of trust on your part, especially given the nature of our products. We take this trust very seriously and have made it our top priority to ensure the greatest possible confidentiality and security regarding your personal data.

In accordance with applicable law, this privacy policy (the “Policy”) aims to inform you about the collection, use, and more general processing of your personal data.

The terms defined in the Terms and Conditions apply equally to this Policy and vice versa. All other terms are governed by the applicable legal provisions, in particular the European General Data Protection Regulation (EU) 2016/679 (“GDPR”), the new Federal Data Protection Act (BDSG), and the revised Swiss Data Protection Act (revDSG).


DATA PROTECTION OFFICER

The controller responsible for processing the personal data of users of this website is Metawise GmbH, registered in the Swiss Commercial Register under number CHE-200.798.379, with its registered office at Rue de Lausanne, 1201 Geneva. Switzerland.


PERSONAL DATA COLLECTED THROUGH THE WEBSITE

Creation of a User Account

As a user, you must create a user account to use the website’s features and purchase products. Creating a user account requires, in particular, the provision of the following personal data:

  • Your identity (last name(s), first name(s));
  • Your date of birth;
  • Your address;
  • Your email address;
  • Your password; and
  • Your telephone number.

(the “Registration Data”)

Personal data processed in connection with the use of the website or via email

When you access, visit, or navigate the Website, the server automatically records details of your access and actions. These include:

  • The date and time of your visit;
  • The browser you use;
  • Your IP address;
  • The location and time of the connection;
  • The volume of data transferred;
  • The links you may follow;
  • The web pages and content you view; and
  • the duration of such a visit.

As well as any other similar information and statistics related to your interactions (scrolling, clicking, mouse movements) or your method of exiting the website.

If you visit the website via a computer or mobile phone, the Company processes information from your computer or mobile phone, such as your operating system, device type, browser used, and the dates and times of the connection.

If you visit the website via a mobile phone, we automatically process personal data related to the device type, operating system used, and device ID.

This personal data is collected automatically, in particular, through cookies (performance and tracking cookies, functional cookies, technical cookies, navigation cookies, etc.) and web beacons. They are also collected and analyzed by third-party applications and tools, such as Google Analytics.

All information about cookies can be found in our .

Contacting customer service

As a user, you can contact the company by phone, form, or email to obtain information about specific products offered by the company or to ask questions about the website.

When contacting the company, you will be asked, in particular, to provide the following information to customer service:

  • Your landline or mobile phone number;
  • Your order number;
  • Your first and last name;
  • Your email address; and
  • Your registration data;

(the “Customer Service Data”).

Payment Data

The Company does not have access to the information provided as part of online payment for products.

However, you transmit encrypted data regarding your payment methods to the payment service provider via the Website, including (but not limited to) information about your credit card such as:

  • the card type;
  • the cardholder’s name;
  • the credit card number;
  • the expiration date;
  • the CVM code.

(the «Payment Data »)

The processing of payments is carried out via external payment service providers (“Payment Providers”) contractually commissioned by Metawise GmbH. Once a payment provider has been selected, its name, address, general terms and conditions, and privacy policy will be explicitly stated here.

For credit card payments or similar electronic payment methods, a secure encryption system (e.g., SSL/TLS) is used. However, you acknowledge that, despite all appropriate security measures, technical vulnerabilities cannot be completely ruled out. Metawise GmbH is not liable for security incidents that are beyond its direct control and are the responsibility of the payment provider.

All personal data transmitted during payment processing is subject exclusively to the data protection and contractual terms of the respective payment provider.

Metawise GmbH does not act as a financial intermediary or payment service provider. All transactions are carried out exclusively through the respective payment provider.

PURpose of the use of your personal data

This article defines the different purposes for which we process your personal data, as well as the different types of data used for each purpose.

Please note that not all uses listed below are relevant to every user.

In general, we process your personal data in accordance with:

  • applicable laws;
  • to enable you to use the website;
  • to enable you to contact customer service;
  • to execute the contract that binds you with the company and concerns the purchase and delivery of the products;
  • to manage our business and activities;
  • to communicate with you; and
  • to personalize your experience on the website.

We also use your personal information for security purposes and to ensure that the Website can be used peacefully by all users.

Given the scope of our activities, we also need to process certain of your personal information to meet legal requirements and to comply with all applicable laws and regulations.

Using the Website and Purchasing Products

In general, the Company processes your personal information primarily with the goal of providing and improving the Website and offering high-quality features for users. Your personal data will be used to:

  • enable you to use the website, including:
    • offer all the website’s features to all users;
    • enable the correct execution of all the website’s features;
    • interact with users;
    • conduct studies and collect statistical data on user habits based on anonymized data;
    • prepare anonymized preliminary reports for internal use and/or for external partners;
  • create and manage your user account:
    • assess your eligibility to create a user account;
    • manage your user account;
    • respond to user questions and comments via customer service.
    • contact you with customer service connect;
    • enforce the Terms and Conditions;
  • purchase our products:
    • respond to your product requests;
    • enable you to purchase the products;
    • enable the delivery of the products to you;

The main legal basis for this processing is the fulfillment of the General Terms and Conditions of Sale.

RECEIVE INFORMATION AND MANAGE OUR RELATIONSHIP THROUGH CUSTOMER SERVICE

Your personal data is also essential for our interactions with you, in particular in the context of your use of the Website. We may use your personal data to inform you about the products and services we offer, provided you have given your consent to receive such information. Depending on your use of the website and, where applicable, your prior consent to cookies, the information we hold about you allows us to send you information we believe will be of most interest to you.

If you do not wish to receive special promotional information, advertising, or other messages from us, you can click the link at the bottom of the email to unsubscribe. For technical reasons, we need a reasonable amount of time to respond to your request, and you may receive some messages after your request while we consider it.

To ensure and improve the quality of our services, we also conduct general statistics, which are anonymized when processing your personal data is not necessary.

At your request, we may also send commercial information to a third party in your circle of friends or family who you believe may be interested in our products. In such a case, we ask you to ensure that they consent to receive such a message from us beforehand.

The main legal bases for this processing are your consent for commercial prospecting purposes and our legitimate interest.

MANAGE THE WEBSITE, ENSURE ITS MAINTENANCE AND SECURITY

For reasons related to operation and maintenance, the Company or third parties may collect files that record your activity on the Website (system logs) or use other personal data for this purpose (such as IP or MAC addresses).

We use all the above-mentioned personal data to provide you with access to the Website and its features, as well as to respond to your requests for services and information. These actions typically require the use of certain personal contact information and information related to the subject of your request (e.g., technical issue, question/complaint, general inquiry, etc.).

The Company undertakes to treat your personal data appropriately and to take all technical and organizational measures to prevent unauthorized access, disclosure, alteration, or unauthorized destruction of your personal data. The Company also ensures that subcontractors process your personal data in compliance with such measures.

The Company uses technologies and security measures that comply with applicable standards, rules, and other procedures to protect your personal information from unauthorized access, misuse, disclosure, loss, or destruction. Security barriers (firewalls) and industry-standard password protection measures are also used to protect your identification data.

However, due to their nature, the use of applications and new technologies cannot be guaranteed and carries risks to your personal data. The Company strives to protect your personal data, but cannot guarantee that the data you provide is secure and protected from vulnerabilities, particularly in the SSL protocol, theft, and unauthorized access by third parties, for which we disclaim any liability.

We recommend that you ensure that the device you are using is properly secured and protected against malware such as Trojans, computer viruses, and worms. You acknowledge that without appropriate security measures (including a secure web browser configuration and up-to-date antivirus software), there is a risk that the identification details and passwords you use to protect access to your personal data may be intercepted by unauthorized third parties.

The Company cannot guarantee that your use of the Website will be the same as before you withdraw your consent.

The primary legal bases for this processing are our legitimate interest and our legal obligations.

COMPLIANCE WITH OUR LEGAL AND REGULATORY OBLIGATIONS

In operating the Website, we are subject to various legal and regulatory obligations that require the retention of your personal data. This data may also be used to identify the authors of illegal content.

DATA SHARING AND COMMUNICATION

We process your personal data solely for the purposes described in this Policy.

Your personal data may be made accessible to persons involved in the operation of the website (administration, sales, marketing, legal, system administration, authorized employees) as well as to trusted third parties (such as technical service providers, hosting providers, IT maintenance, postal and/or transport companies) appointed by the Company to process this personal data. The data processors are listed in Appendix 1.

The current list of these external service providers can be requested from the Data Protection Officer at any time.

The Company undertakes to process personal data in accordance with this Policy.

Although the Company may share your personal data with its service providers, such as the hosting provider, the website developer, or its employees, we require that the processing of your personal data by these parties be limited and carried out in accordance with this Policy.

We will disclose your personal data without notice only:

  • if required by applicable regulations,
  • if such disclosure is necessary to comply with applicable laws or regulations, a legal proceeding, and/or an administrative or judicial order;
  • to protect and defend our rights or property or that of our partners;
  • generally, in urgent cases, to ensure the personal safety of website users or to protect third parties.

TRANSFER OF YOUR DATA OUTSIDE THE EUROPEAN UNION

As part of the operation of the Website and the provision of the Products, we may transfer your personal data to countries outside the European Union that are not covered by an adequacy decision of the European Commission.

In this case, we ensure that this transfer is carried out in compliance with applicable regulations by taking all appropriate measures to guarantee the confidentiality and security of this data.

RIGHTS OF THE DATA SUBJECTS

As a User, you can request from the Company to know whether it processes your personal data, receive a copy of the personal data being processed (for this purpose, the Company will request a copy of an official identity document), and instruct the Company to correct any inaccurate personal data and/or delete all of your personal data.

You have the right to access your personal data processed by the Company at any time. data, to correct any inaccurate information, or to have all your personal data deleted.

Any user may also withdraw their consent to the processing of their personal data at any time.

The Company guarantees the portability of your personal data and undertakes to transfer your personal data to a third party upon written request, as well as to determine the fate of your data in the event of your death.

If you wish to exercise any of these rights, please contact the Company at the following email address:contact@premium-chronic.com You may be required to attach a copy of an official identification document (national identity card, driver’s license, or passport).

The exercise of these rights is free of charge, unless your request is unfounded or excessive, in particular if your request entails a significant workload for the Company. In such cases, the Company reserves the right to charge you administrative fees.

The Company may refuse, restrict, or delay the disclosure of your personal information when it has a right to do so, particularly when such disclosure would significantly adversely affect the rights and freedoms of

third parties.

Please note that any information we have copied may remain in our backup system for a period of time after your request for deletion.

Furthermore, the Company may disclose your personal information to a competent judicial or administrative authority under the conditions provided for by law. The Company may then cooperate with government officials and the judiciary to comply with applicable regulations and disclose the personal data concerned to government officials, the judiciary, and private parties to comply with our legal obligations, respond to legal actions or lawsuits (including subpoenas with fines), as well as to defend the Company’s property and rights, protect public safety or the security of any person, and prevent or suppress any activity that could be considered unlawful or that poses a risk of criminal prosecution.

STORAGE PERIOD OF YOUR PERSONAL DATA

We will only retain your personal data for as long as necessary for the purposes described in this Privacy Policy, unless the law requires us to retain your personal data for a longer period.

For example, the Company will retain your personal data for a period of 5 (five) years from the date of the last transaction, unless the law requires some of this data to be retained for a be kept for a shorter period or you have exercised one of your rights. Your banking information will not be retained longer than necessary to process the transaction unless you have given us your prior consent.

In principle, any personal data collected through the Website will be deleted when the user account is terminated or the Website is closed, unless there is a legal obligation to retain this data.

All data collected through the Website may be retained, at least temporarily, even after the user account is terminated or the Website is closed, particularly in the case of backup systems.

Anonymized information or anonymized data may be retained indefinitely.

The Company is not responsible for personal data shared or referenced on websites and applications other than the Website.

LINKS

If certain features of the Website contain links to third-party websites, web apps, or applications, these websites, web apps, or applications do not necessarily apply the same privacy policy as this Policy.

If you choose to visit any of these third-party websites, web apps, or applications, you will be redirected to these third-party websites, web apps, or applications. We have no control over third-party websites, web apps, or applications and therefore recommend that you review the privacy policies of these websites, web apps, or applications to learn more about their practices regarding the collection, use, and disclosure of personal information.

The Company assumes no responsibility for the conduct of third-party websites, web apps, or applications. It also assumes no responsibility for the content of any general terms and conditions of sale and privacy policies established by these third parties.

In the event of a dispute regarding the privacy policies of third parties, you agree to indemnify the Company (including its affiliates and their respective directors, officers, employees, agents, shareholders, business partners, licensors, and suppliers) from and against any and all claims, demands, and damages of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way related to such disputes.

CONTACT THE COMPANY

The Company will endeavor to answer any questions or concerns you may have regarding the processing of your personal information. You can contact the company:

  • By mail to: Metawise GmbH, Rue de Lausanne, 1201 Geneva, Switzerland ;By email to: contact@premium-chronic.com; by phone at: +41 78 725 2052

CHANGES TO THE PRIVACY POLICY

The Company may make changes to this Privacy Policy from time to time, particularly due to the evolution of its services and/or because applicable legislation requires it. These changes will then apply to personal data collected after the effective date indicated in the Privacy Policy, and you will be informed of them on the Website or by other means (email, pop-up notification).

In any case, we recommend that you consult this Privacy Policy regularly to obtain the latest information on our data protection practices. For commitments for which consent has been given, the Company will request a new consent.

The most recent version of the Privacy Policy is the one dated at the beginning of this document.